KeyBank 2025 Review: Checking, Savings, CD Accounts, and More

KeyBank, who is a member FDIC, has established itself as a reliable name in American banking, offering a variety of financial products tailored to meet the diverse needs of its customers. In this review, we will evaluate the bank's financial stability, look at its ratings, and provide an in-depth overview of KeyBank's checking, savings, and CD accounts. We will also touch on the mobile app experience and branch accessibility, providing you with a full picture of what to expect from this financial institution in 2025.

Financial Stability of KeyBank

KeyBank shows a strong degree of financial stability, supported by its parent company, KeyCorp, which ranks among the largest bank holding companies in the nation. This backing provides KeyBank with a solid capital base and robust risk management strategies.

For instance, KeyBank has consistently maintained a Tier 1 capital ratio above 10%. This level is well above the regulatory minimum of 4%, indicating sufficient reserves to handle unforeseen losses. Moreover, KeyBank reported a net income of $965 million in the latest quarter, highlighting solid profitability that ensures sustainability in a competitive market.

By prioritizing the management of its risks and capital reserves, KeyBank positions itself as an attractive choice for those in search of a dependable banking partner.

BBB Rating

Assessing a financial institution's reputation includes examining its Better Business Bureau (BBB) rating. KeyBank currently holds a B rating from the BBB, reflecting an adequate level of customer service and responsiveness to complaints.

While the bank has received over 3,000 consumer complaints, it has made significant efforts to address these concerns, showcasing a strong commitment to enhancing customer satisfaction. The bank often resolves disputes within an average of 14 days, which is relatively quick in the financial services industry.

Consumer Rating

The experiences of existing customers provide key insights into a bank's performance. On various review platforms, KeyBank maintains a consumer rating of approximately 4 out of 5 stars.

Customers frequently commend the bank for its wide range of product offerings and user-friendly online tools. For example, many users benefit from budgeting features integrated into their accounts, which help track spending habits. However, some customers express dissatisfaction with certain fees associated with specific accounts, such as the $15 monthly fee for the Total Control Account if minimum balance requirements aren’t met.

It's essential for prospective clients to weigh the advantages of these products against potential drawbacks.

Overview of KeyBank Deposit Products

KeyBank provides a robust selection of deposit products, including checking accounts, savings accounts, and Certificates of Deposit (CDs). Let's explore these offerings in more detail.

Checking Accounts

KeyBank's checking accounts cater to a variety of customer needs. One popular option is the KeyBank Hassle-Free Account, which eliminates monthly maintenance fees if certain conditions—such as maintaining a minimum balance of $500—are met.

For customers looking for additional features, the KeyBank Total Control Account provides enhanced benefits, including options for overdraft protection but comes with a monthly fee of $15 unless certain criteria are met.

While the interest rates (APYs) for checking accounts are modest, often around 0.01%, the main advantage lies in the account's accessibility and ease of use.

Savings Accounts

KeyBank’s savings accounts offer low APYs compared to other banks. The KeyBank Savings Account utilizes a tiered structure, where higher balances earn higher interest rates. As of 2025, APYs start at 0.02% and can go up to 0.10% for balances exceeding $10,000.

While these rates might trail behind some competitors’, they still provide a reliable option for customers seeking to keep their savings easily accessible. Keep in mind it is important to know all the factor when choosing a high-yield savings account.

CD Accounts

For those interested in a structured savings approach, KeyBank’s Certificates of Deposit present an appealing option. These CDs feature terms ranging from 6 months to 5 years, allowing customers to choose based on their financial strategies.

APYs for KeyBank CDs are generally lower, starting at around 0.10% for shorter terms and climbing to about 0.40% for longer fixed terms. Individuals who can set aside funds for a designated period can benefit from the higher returns offered through other high-yield CDs.

Mobile App Experience

In today's digital age, a seamless mobile banking experience is vital. KeyBank’s mobile app has received favorable feedback for its intuitive design and comprehensive functionality.

Users can manage various banking tasks directly from their devices, including checking balances, transferring funds, paying bills, and depositing checks. Many reviews praise the app for its functionality and reliability, making everyday banking easier.

However, some users report occasional slow performance or glitches during peak usage times, an aspect to keep in mind if you heavily rely on mobile banking.

Branch Locations

With numerous branches across the United States, especially in the Midwest and Northeast, KeyBank provides significant accessibility for customers who prefer face-to-face banking services. As of 2025, KeyBank operates approximately 1,100 branches nationwide.

The branches offer a full suite of services, including personal banking, business solutions, and financial advice. In 2025, KeyBank aims to enhance the in-branch customer experience by implementing new training programs to ensure that staff are well-equipped to meet customer needs.

Key Takeaways

In summary, KeyBank stands out as a solid financial institution with a diverse range of products and services. Its focus on financial stability, satisfactory BBB rating, and strong consumer feedback make it a competitive option in the banking sector.

While its deposit products, including checking, savings, and CDs, may not offer the highest APYs in the market, they provide a valuable service for many consumers. Moreover, the efficient mobile app and extensive network of branches further bolster KeyBank's reputation as a capable banking option.

If you're exploring options for the best checking accounts or savings solutions in 2025, KeyBank’s offerings may align well with your financial aspirations. Be sure to assess the details of each product to see how they fit within your financial planning.